Airline specific services

Note all CONCORDAE services to be customized to the client's specific needs and requests

Cabin Crew Management : 

-Leadershipfirst (Step 2 : Instructors + Pursers)

-IMPACT Inspirational Management PACT ( All steps : Instructors + Pursers)

-managerial talent selection

-training/facilitation

-team and individual coaching

-management of change

Cabin Crew selection and corporate integration

Cabin customer service and systems :

-design

-documentation

-translation English/French

-training/facilitation

Cabin safety & compliance (EASA/IOSA) :

-training

-documentation (FAM, CCOM, OMA, OMD)

-translation English/French

Ground & Cabin customer service benchmarking