Airline specific services
Note all CONCORDAE services to be customized to the client's specific needs and requests
Cabin Crew Management :
-Leadershipfirst (Step 2 : Instructors + Pursers)
-IMPACT Inspirational Management PACT ( All steps : Instructors + Pursers)
-managerial talent selection
-training/facilitation
-team and individual coaching
-management of change
Cabin Crew selection and corporate integration
Cabin customer service and systems :
-design
-documentation
-translation English/French
-training/facilitation
Cabin safety & compliance (EASA/IOSA) :
-training
-documentation (FAM, CCOM, OMA, OMD)
-translation English/French
Ground & Cabin customer service benchmarking
Current & past clientele and partners include :
AIGLE AZUR
AIR ANTILLES
ARMEE DE L'AIR
CEGOS
EASA
EGIS AVIA
EUROFIT
HAVI WISE
Institut MERMOZ
JOON/AIR FRANCE
SynRjy Facteurs Humains
Ville des Ulis