Airline specific services

Note all CONCORDAE services to be customized to the client's specific needs and requests

Cabin Crew Management : 

-Leadershipfirst (Step 2 : Instructors + Pursers)

-IMPACT Inspirational Management PACT ( All steps : Instructors + Pursers)

-managerial talent selection

-training/facilitation

-coaching

Cabin Crew selection and corporate integration

Cabin customer service and systems :

-design

-documentation

-translation English/French

-training/facilitation

Cabin safety & compliance (BOEING/AIRBUS) :

-documentation

-translation English/French

-auditing (IOSA, AIROPS, Internal)

Ground & Cabin customer service mystery shopping